WhatsApp Business has new AI tools: Customers will be able to make calls to companies
WhatsApp Business has new AI tools: Customers will be able to make calls to companies
Blog Article
At the international event Conversations held in São Paulo, Meta announced new updates with artificial intelligence (AI) for WhatsApp as a company. The tools are aimed at not only verifying the profiles of companies that are on the instant messaging platform, but also allowing customers to call and speak to someone from the organization.
How do they work?
On the one hand, companies Guatemala WhatsApp Number List will now be able to have verification in the application. This update is available in Brazil, India, Indonesia and Colombia .
Meta notes that when you see a “Meta Verified” badge , it means a company has registered your information and is receiving protection from phishing.
Companies with this badge will receive enhanced support for Meta accounts and can use WhatsApp on multiple devices for their employees. They will also be able to share on social media and the web.
One of the most striking new WhatsApp Number Database features is the ability to call larger companies from the chat. This means that customers of these companies will have the opportunity to speak to “someone live.”
You will be able to call larger companies on WhatsApp with a single tap, Meta explains.
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The tech giant says that “whether you have a complicated travel request or want to discuss opening a new account with your bank, the best way to get help is with a quick call.”
Calls will not be available to all companies, only to some, however Meta has indicated that in the coming months it will be deployed to more companies.
It is worth mentioning that a few weeks ago Mark Zuckerberg also launched AI functions to create Instagram or Facebook ads; with the aim of ensuring that companies follow up with customers who want to hear from them, for example, to remind them that they left an item in their cart or offer them a discount on a purchase they were hoping to make.